Refunds and Returns

Effective Date: 01.09.2024

At Graphene 4D, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our Refunds and Returns Policy below.

1. Eligibility for Returns

To be eligible for a return:

• The item must be unused and in the same condition as received.
• The item must be in its original packaging.
• Returns must be initiated within 30 days of receipt of the item.
• A valid proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items Include:

• Customized or special-order items.
• Products marked as “Final Sale.”
• Items that have been used, damaged, or altered after delivery.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Email enquiries@graphene4d.com with the subject line “Return Request.”
2. Provide your order number, item details, and reason for the return.
3. Our customer service team will review your request and provide a return authorization and instructions.

Please Note:
Unauthorised returns or items returned without prior approval will not be accepted.

3. Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Refund Process

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.

Approved Refunds:

• Refunds will be processed within 7-10 business days to your original payment method.
• Original shipping costs are non-refundable unless the return is due to a defect or an error on our part.

5. Exchanges

If you wish to exchange an item:

• Follow the return process and specify the desired exchange item in your email.
• Exchanges are subject to product availability.
• Any price differences for the exchanged item will be adjusted accordingly.

6. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

1. Notify us within 7 days of delivery by emailing enquiries@graphene4d.com.
2. Include photos of the damaged or incorrect item and your order details.
3. We will arrange for a replacement, refund, or other resolution at no additional cost to you.

7. Cancellations

Orders can be canceled before they are processed or shipped. To request a cancellation:

• Email enquiries@graphene4d.com with your order number and request for cancellation.

If the order has already shipped, it must be returned in accordance with our return policy.

8. Contact Us

For any questions or concerns about your return or refund, please contact us:

Graphene 4D
Email: enquiries@graphene4d.com

Thank you for choosing Graphene 4D. We are here to ensure you have a positive experience with our products and services.