Shipping Policy
Effective Date: 01.09.2024
At Graphene 4D, we are committed to ensuring that your orders are processed and delivered efficiently. Please read our Shipping Policy to understand how we handle shipping, delivery times, costs, and related information.
1. Order Processing Times
- Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).
- You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Methods and Delivery Times
We partner with trusted courier services to ensure timely delivery. The estimated delivery times are as follows:
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
Delivery times may vary depending on your location, courier service, and unforeseen circumstances (e.g., weather, customs delays).
3. Shipping Costs
Shipping costs are calculated at checkout based on the shipping method selected, package weight, and destination.
Free Shipping:
- We offer free standard shipping on orders over £200.
4. International Shipping
We ship internationally to most countries. Delivery times and costs for international shipping vary by destination and will be displayed at checkout.
Customs and Import Duties:
- Import duties, taxes, and customs fees may apply for international shipments and are the responsibility of the customer. Please check with your local customs office for more information.
5. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the courier’s website.
6. Shipping Restrictions
- We do not ship to PO boxes or APO/FPO addresses.
- Certain remote areas may not be serviceable, or additional fees may apply. If your location is affected, we will contact you before processing your order.
7. Lost or Delayed Shipments
While we strive for timely delivery, delays can occasionally occur. If your order is delayed or lost, please contact us at enquiries@graphene4d.com with your order number for assistance.
8. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 7 days of delivery. Provide your order number, photos of the damaged or incorrect items, and any additional details by emailing enquiries@graphene4d.com. We will work to resolve the issue promptly.
9. Returns and Refunds
For details on returning items or requesting refunds, please refer to our Returns and Refunds Policy available on our website.
10. Contact Us
If you have any questions or concerns regarding shipping, please contact us:
Graphene 4D
Email: enquiries@graphene4d.com
Thank you for choosing Graphene 4D. We look forward to delivering your orders quickly and efficiently!